Home

Lean service means improvement and drastically lower cost

If you only do what is valuable to your customer you will have to cut waste from your work. Less waste means your costs will fall. Only doing what your customer values, with no errors or rework means your service will improve.

We apply Lean and Systems Thinking with a variety of organisations including:

  • Deutsche Bank
  • JPMorgan Chase
  • Serco Defence and Aerospace Division
  • The Charity Commission
  • East London and City Mental Health Trust
  • London Borough of Haringey
  • Kingston Primary Care Trust
  • London School of Economics
  • National Renal Association – NHS
  • Welsh Assembly Government

The results our clients enjoy are:

  • Lower costs
  • Higher productivity
  • Increased capacity
  • Higher customer satisfaction
  • Fewer complaints
  • Increased staff morale

We achieve these results by doing the following:

  • Customer demand analysis
  • Process improvement
  • Removing systemic problems

Your organisation could benefit, so call us on 020 7754 5433, or contact us here.

Be Sociable, Share!

Youth cuts could lead to crime rise

on November 30, 2011 - 0 Comments

The Redditch and Alcester Standard has a nice local piece on cuts to youth services where the council have decided to sell off a building that houses a youth club. The article nicely poses the question of cost cutting versus the unintended effects of those cuts. Councillor Jane Potter is quoted as saying, “I welcome [...]

Read more »

Patients need care at weekends too

on November 29, 2011 - 0 Comments

Dr Foster, the health intelligence and statistics company, have released their new hospital guide. The accompanying press release says that, The Hospital Guide shows that patients are less likely to get treated promptly and more likely to die if they are admitted to hospital at the weekend. The chances of survival are better in hospitals [...]

Read more »

Elderly care cuts are incredibly short-sighted

on November 24, 2011 - 0 Comments

This report about cuts to elderly care has much to make you angry. There are the obvious inhumane outcomes where “elderly people with crippling disabilities are being left to fend for themselves” and “elderly people have been left in bed for 17 hours at a time, abandoned in soiled bedding and clothing, while others had [...]

Read more »