Comments on: My eyes!! I can’t see. http://worthsolutions.com/blog/2005/10/my-eyes-i-cant-see/ Improve service to cut costs Fri, 20 Apr 2012 15:14:07 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Rob Worth http://worthsolutions.com/blog/2005/10/my-eyes-i-cant-see/comment-page-1/#comment-4 Rob Worth Tue, 13 Dec 2005 14:36:23 +0000 http://worthsolutions.com/blog/2005/10/my-eyes-i-cant-see/#comment-4 Thomas,<br/><br/>Good question. With no easy answer. I agree that it is not (mostly) the staff that are the problem. But how to get managers to see waste or to want to see waste? The best way is to make it obvious to them. Give them some tangible evidence that the current way of doing things is wasteful. Show them the level off bugs, the number of releases delayed by insufficient testing. Until it is plain to them they will drift on. But once you get them hooked with one thing you can say, "Hey, there is more where that came from." Good luck.<br/><br/>Rob Thomas,

Good question. With no easy answer. I agree that it is not (mostly) the staff that are the problem. But how to get managers to see waste or to want to see waste? The best way is to make it obvious to them. Give them some tangible evidence that the current way of doing things is wasteful. Show them the level off bugs, the number of releases delayed by insufficient testing. Until it is plain to them they will drift on. But once you get them hooked with one thing you can say, “Hey, there is more where that came from.” Good luck.

Rob

]]> By: Thomas http://worthsolutions.com/blog/2005/10/my-eyes-i-cant-see/comment-page-1/#comment-3 Thomas Sat, 10 Dec 2005 05:28:43 +0000 http://worthsolutions.com/blog/2005/10/my-eyes-i-cant-see/#comment-3 Hi, I work as a consultant in software development. Mostly, that means I am a programmer.<br/><br/>It's not always the staff is the problem. Sometimes we, the staff, see waste, but have a hard time convincing everyone else about why this is good to fix.<br/><br/>Do you know of any tricks to make management wanting to discover waste? Or co-workers? Or even customers? Hi, I work as a consultant in software development. Mostly, that means I am a programmer.

It’s not always the staff is the problem. Sometimes we, the staff, see waste, but have a hard time convincing everyone else about why this is good to fix.

Do you know of any tricks to make management wanting to discover waste? Or co-workers? Or even customers?

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