Comments on: If you think targets don’t influence service design http://worthsolutions.com/blog/2010/02/if-you-think-targets-dont-influence/ Improve service to cut costs Fri, 20 Apr 2012 15:14:07 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: linkmaster http://worthsolutions.com/blog/2010/02/if-you-think-targets-dont-influence/comment-page-1/#comment-20 linkmaster Sat, 13 Feb 2010 07:25:45 +0000 http://worthsolutions.com/blog/2010/02/if-you-think-targets-dont-influence-service-design/#comment-20 Great article, I am pretty much in agreement. I think the last three points you mention highlight areas where the water is being muddied a bit and people are<br /><br />misunderstanding the benefit of the proper cloud model.<br /><br />I am <a href="http://www.Centuria.Com" rel="nofollow">Centuria Corporation</a> - A Service Small Business serving the U.S. Government. Great article, I am pretty much in agreement. I think the last three points you mention highlight areas where the water is being muddied a bit and people are

misunderstanding the benefit of the proper cloud model.

I am Centuria Corporation – A Service Small Business serving the U.S. Government.

]]> By: Rob Worth http://worthsolutions.com/blog/2010/02/if-you-think-targets-dont-influence/comment-page-1/#comment-19 Rob Worth Wed, 03 Feb 2010 07:28:22 +0000 http://worthsolutions.com/blog/2010/02/if-you-think-targets-dont-influence-service-design/#comment-19 Mark,<br /><br />Thank you for commenting and I am glad that in a terrible situation you got the response that helped you.<br /><br />And I am certainly not against single responder vehicles, unless their deployment is not to meet demand but rather to help hit arbitrary targets.<br /><br />The programme has several stories that tell of the opposite experience.<br /><br />But we must always remember that individual stories are only one very limited source of data however tragic or otherwise. This goes for the negative stories in the programme too.<br /><br />The telling parts in the programme are when staff and former staff state that they are sure that the setting of target are distorting the service so that the targets are hit to the detriment of the health of the public.<br /><br />I'll wager that without targets we could have even more stories like yours.<br /><br />Best,<br /><br />Rob Mark,

Thank you for commenting and I am glad that in a terrible situation you got the response that helped you.

And I am certainly not against single responder vehicles, unless their deployment is not to meet demand but rather to help hit arbitrary targets.

The programme has several stories that tell of the opposite experience.

But we must always remember that individual stories are only one very limited source of data however tragic or otherwise. This goes for the negative stories in the programme too.

The telling parts in the programme are when staff and former staff state that they are sure that the setting of target are distorting the service so that the targets are hit to the detriment of the health of the public.

I'll wager that without targets we could have even more stories like yours.

Best,

Rob

]]> By: marksany http://worthsolutions.com/blog/2010/02/if-you-think-targets-dont-influence/comment-page-1/#comment-18 marksany Tue, 02 Feb 2010 21:36:23 +0000 http://worthsolutions.com/blog/2010/02/if-you-think-targets-dont-influence-service-design/#comment-18 In August 2008 I had a cardiac arrest. I would now be dead if a first response paramedic did not get to me inside 8 minutes. That's where it comes from. Having saved my life with a defibrillator, I was able to wait until a full size ambulance arrived to take me to intensive care. In August 2008 I had a cardiac arrest. I would now be dead if a first response paramedic did not get to me inside 8 minutes. That's where it comes from. Having saved my life with a defibrillator, I was able to wait until a full size ambulance arrived to take me to intensive care.

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