Toyota Recall Story on TV

At 21.00 on 25th March 2010 on BBC2 (a UK channel) there is a programme entitled ‘Total Recall: The Toyota Story’. Here is an extract from the description:

Special edition of the Money Programme investigating Toyota’s recall of millions of cars. How did this happen to a company synonymous with reliability and customer satisfaction? Filmed in Japan, the US and the UK as the crisis unfolded, this is the remarkable inside story.

I haven’t seen a preview but I will be watching. I will post a review and an iPlayer link for those who miss it.

Best,

Rob

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Comments

  1. Simon -

    For anyone in Ireland, it's on a little later at 23:25 on the same channel.

    http://www.rteguide.ie/listings.html?date=0&channel=13

    Regards,
    Simon.

    Reply
  2. Rob Worth -

    Thanks Simon, let me know what you think of the programme.

    Rob

    Reply
  3. Simon -

    Hi Rob,
    I must compliment the BBC on the programme. I found it balanced for the most part with almost half of the episode devoted to discussing TPS in some depth.
    It played out the story of Toyota's beginnings right up to their overly ambitious plans to gain 15% market share to become No. 1 and the problems that brought. It went into more detail on the origins of TPS than I thought they would i.e. Kanban, Kaizen, Genshi Genbutsu etc.
    Good footage of Akio Toyoda at the hearings in the US as well as something I hadn't seen, his speech to some employees on his return to Japan where he struggled to hold back the tears as he described his visits to Toyota plants in the US and the support he received from the associates. Very humbling.
    Overall, I was impressed with it and thought it was well made and apart from the odd biased laywer and safety offial, I couldn't really fault it.
    What did you think?

    Simon.

    Reply
  4. Rob Worth -

    Simon,

    I agree that it was very well put together, watchable and informative. I think the central message to not over reach yourself was clear but not preachy.

    I think it would be a good programme for any business leader to watch.

    Best,

    Rob

    Reply