Outsourced call centre rethink
The Chief Executive of Northern Ireland Water is having a rethink about its outsourced call centre, according to the Belfast Telegraph. Laurence McKenzie said that, “One of the things that keeps me awake at night is the impetus we need to give to customer service. We have far too many at the minute, I believe, [...]
Call centres facing self-imposed effectiveness hell
The Mirror has an exclusive report, Call centre staff facing targets hell. Workers in call centres in Britain claim they are being treated like battery hens and say conditions are getting worse. The Mirror has uncovered shocking working conditions with some staff allowed just EIGHT minutes for their toilet breaks during an eight-hour shift and [...]
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