Welsh Ambulance Response Rates Show No Improvement
It is reported by the BBC that the Welsh Ambulance Service has improved its response times for Category A emergency calls. These calls are targeted to have an ambulance arrive within 8 minutes 65% of the time. The BBC article states that the percentage has been above 65% for the last three months and that [...]
Targets are all SMART, let’s make measures VVAPID
For many years I have been told that targets should be SMART. This means they should be Specific, Measurable, Achievable, Realistic and Timed. Well actually, all targets are already SMART:
SimplisticMeaninglessArbitraryRoad blocksTorture
Simplistic
Targets are simplistic. Targets are a sledgehammer to crack a nut and they come with no context or method. Targets are imposed by managers and [...]
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