Value Stream
For those that are paying attention you will have figured out that I am going through the list of five core things that make up the Lean principles. Last time I talked briefly about Value and this blog is about the Value Stream. So we defined value as that recognised by your customer. The Value [...]
What is value?
What is value? Whose opinion of value is worth listening to? These are very important questions because the perception and the view point of value will influence how an organisation measures itself and its success. Measures drive behaviour, so if you get the measures wrong, you drive behaviour in the wrong direction and ultimately deliver [...]
Lean Service
This blog is going to be about Lean Service. That is, applying Lean Thinking to service environments. I hope it will include links to stories from around the world, tips and tricks, some theory and a few examples. If readers have any of the above I would love to hear from you and will of [...]
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