People or System
It is common these days to view people as the cause of performance (or lack thereof) in an organisation. When performance is low, people get the blame they may even get the sack. At General Electric under Jack Welsh, they had a policy that the top 20% would be promoted and rewarded, the middle 70% [...]
Perfection
Finally we come to the last of the five Lean Principles, perfection. Scared yet. You should be. Well you should and you shouldn’t. If you are scared because you think that perfection will be a stick that your boss will beat you with then don’t be, that won’t get him anywhere. If you are scared [...]
Create a Pull system
The system of production and service that we have all grown up with is that of “batch and queue” and of “push”. Think of it, car makers make as many cars as possible with their big efficient(!) batch mass production machines. They fill parking lots and forecourts with cars and then try to sell them. [...]
All about flow
We have identified that value must be viewed from the customer point of view. We have briefly looked at the concept of the Value Stream, the steps that add value in your business. Once we have removed the obvious waste from the value stream we want to look at flow. Flow happens when work moves, [...]
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