Perverse process is caused by policy

In The Guardian: Dr Lansley’s prescription can only induce more perversity, comes:

No business is immune from the perverse incentive. People will always find a way to work around financial incentives, and processes will evolve that look, well, perverse, until they’re traced back to the policy that created them.

This goes further because it is not enough that processes are redesigned. If the policies and conditions that caused the perverse processes are still in place after the processes are changed, there will be a regression.

The policy must be scrapped or changed to avoid the pressure to go back to the old ways.

Best,

Rob